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They care about the team and are constantly helping coach you on how to improve. Management is very strong (some of the best leaders and people I've ever worked with). Because it's an eCommerce based business, there's always SOMETHING new going on - you will never be bored working here. It's amazing to see the evolution of the business since I started. Use feedback that we receive from our accounts to create win-win opportunities for growth.I've been at ECS Tuning for 5 years.Ability to reduce customer attrition by promptly addressing customer feedback and concerns.Rapid growth in the B2B space through new lead generation, account management and new channel development while meeting revenue and margin plans.Candidates with a strong technical automotive background is a plus. We are looking for a candidate with an entrepreneurial mindset who is customer centric, has strong skills in communication, is analytical with data and able to share/absorb constructive feedback. General Support Tasks – In this role you will be responsible for managing customer communications (phone, email, chat, Skype, etc.), order entry, order management and customer account management.Īccount Reactivation – In this role you will be responsible for Account Reactivation, which will be done by identifying dormant customer accounts, then reaching out to the respective account owner to determine what must be done to reactivate the relationship.Ĭandidates must have at least 2+ years of B2B/Wholesale and account management experience. Negotiate and Closing – In this role you will be responsible for signing up new accounts, working with customers on new orders, pricing, etc.Ĭustomer Interaction – In this role you will be responsible for representing the company with world class professionalism and the determination to drive loyalty, trust and respect with our customers ultimately seeking opportunity for growth. Identify Customer Needs – In this role, you will be responsible for maintaining regular conversation with our customers so that we can identify their needs – ultimately allowing us to serve those needs while building stronger relationships. This will consist of a mix of cold calling, emailing and other messaging that will allow you to connect with our potential customers. Lead Generation – In this role, you will be responsible for meeting quotas for outbound lead generation, lead conversion and account growth. This may require creative solutions to existing challenges so that we can overcome obstacles while delivering on customer promises.Ĭustomer Service - Keeping the needs of the customers front and center providing an overall positive experience.
EZS TUNNTING SOFTWARE
This will require you to build rapport with our customers, co-workers, asking questions which provide us an effective way to improve service to our accounts.ĬRM management – In this role you will be using Zoho CRM software on a regular basis.ĭaily execution and follow through – In this role you must be results oriented and motivated by a goal. Relationship Building – In this role you will be responsible for building and maintaining trust, respect and brand loyalty. This will require managing inbound contacts from our customers, order management, account performance communication among various other account management components including but not limited to cold calling, attrition/churn management, quarterly performance communications, etc.
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Leverage our vast inventory and 1-day turnaround time in order to provide win-win solutions for our B2B customers while driving incremental sales.Īccount Management – In this role you will be responsible for driving retention and loyalty with our existing customer base. Outbound lead generation – In this role you will be responsible for lead generation in your immediately assigned territory to locate qualified distributors to join our vast network of suppliers/installers.
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This is a full-time salary + commission role with the opportunity for monthly and annual bonuses. This individual will establish ECS Tuning as company that provides product, expertise and solutions to auto enthusiasts and installers. This growth will be achieved by growing existing customer accounts, seeking new B2B accounts and driving revenue growth.
EZS TUNNTING PROFESSIONAL
ECS Tuning is looking for next motivated and results driven sales professional to join our company! The Wholesale Account Representative will be responsible for driving rapid sales growth specifically focusing on the B2B channels at ECS Tuning, while providing world class service to our customers.